Frustration over AT’s Hop Contactless payment overcharges.

Up until recently, have been using Contactless payments to tag on and off buses and trains in Auckland City in an attempt to take advantage of the $20 daily fare cap (Not available for AT Hop card, instead AT HOP has a $50 weekly fare cap which I’m not able to take advantage of), however the system occasionally (but frequently enough to be aggravating) screws up despite me carefully checking for a green light and a “tag success” message at the tag station each time

Seems their system in the back end often failing to pair up the tags correctly resulting in cascading erroneous “missing tag” events and multiple “Default fares” subsequently being charged.

The process to query these has been very mixed. Sometimes I get a refund in days, sometimes it takes weeks or even months of back and forth like this latest case.

The common trigger pattern for me at least has been when a trip has involved a quick transfer at any point. For example: You tag off at the train station gates and then quickly tag on to a nearby waiting bus.

Given the friction and in spite of increased fuel costs – Have decided to curtail my use of Auckland’s Public Transport until Auckland Transport pull their finger out and fix the system. The risk of AT’s system error’ing out weighing in my mind and the subsequent arduous process to obtain a refund has drastically reduced my willingness to take Auckland Public Transport in the meantime.

 

Image shows a screenshot from the AT Mobile app showing multiple "Missing tag" events.
Cascading “Missing Tag” on Auckland Transport (AT) Hop contactless payment method.
Frustration over AT’s Hop Contactless payment overcharges.

Auckland Public Transport – Narratives not met with action

Despite the powers to be narrating about modal shift in terms of our obligations towards emission reductions / climate change, “Vision Zero” / “Road to Zero” (where no deaths / serious injuries occur on transport), and congestion reduction – The initiatives to encourage people out of cars and on to Public Transport and Active modes at least in Auckland have not been adequate. Frankly the policy narratives on the part of many government agencies don’t match their actions.

There are a few major things playing against modal shift in Auckland. These include…

  • Auckland Council (possibly pressured by Central Government to do so?) approving greenfield subdivisions with no access to public transport. The only way to get in out of those neighbourhoods would be to drive a car. Of course, new residents moving into those developments will need to buy a fleet of cars, and it’s no guess where those cars are going to end up – Adding more cars to an already over saturated and congested region wide roading network. We see this occurring in the South East area of Auckland in Ormiston and Flatbush where Ti-Rakau Drive suffers from some of the most severe congestion in the region. A major issue is once travel patterns are set, it then becomes that much more difficult to get people to leave their cars at home and adopt alternatives.
  • Constant Rail system incidents that cause train cancellations. Even with the Central Rail Link up and running, the system simply lacks the needed redundancy and resilience elsewhere to property absorb these incidents, so the constant rail service disruptions are sadly likely to continue at their current cadence. For people to leave these cars at home, they need to be able to depend on the system when they need it. The lack of reliability represents a multi-agency failure to deliver this

I’m of the opinion that unless you go into the Auckland CBD regularly or you are lucky enough to be on a direct Public Transport route to where you need to go to or require only a single transfer across two high frequency services, then Public Transport as it’s structured today in Auckland isn’t going to meet the needs of many if not most commuters.

In terms of my own situation…

I work in East Tamaki in an I.T. / Software development role. To get from my home near Meadowbank Shopping centre to my work place in Kerwyn Avenue, East Tamaki Industrial, I would need to take a minimum of 3 buses with a travel time of 1.5 hours each way. Sure, you can fritter away on your phone for that time or simply look out the window and observe the world go by, but with the number of transfers. It’s no soon you have to remember to push the “bus stopping” buzzer, prepare to alight and look out for the next service to catch.

Car takes around 25 minutes in (Morning) and about an hour to get back (Afternoon). However, the travel time is increasing each year as more people move to Auckland resulting in increased traffic volumes in already saturated roads. Agencies and councilors are championing the Eastern Busway as some transformational thing… It is not. Unlike the Northern Busway, the Eastern Busway is full of “at grade” intersections at arguably very busy intersections.

I’ve tried to use public transport for most other journeys, particularly in the weekends. It works Okay if you’re not in a hurry to get any where, but have found it’s still quicker to drive. This applies even for busy events (festivals) where it’s quicker to drive, park up further out and walk to the event.

The final nail in the coffin for me has been the frequent enough cascading “missing tag” errors when paying for public transport.

In conclusion…

Given the current trajectory and the competing incentives even within Auckland Council itself. I’m not confident that Auckland will meaningfully ween itself off of Car dependency / Car-centricity for the foreseeable future, at least not in the next few decades. This I feel is caused in large part by a multi-agency failure to work together and deliver for the public.

 

 

 

 

 

Auckland Public Transport – Narratives not met with action

East Auckland unmitigated urban planning / layout disaster

Car dependent, congested transport hellscape with key zones scattered all over the show. Worse of both worlds for Public Transport users and Drivers including business traffic.

No corridor protection for either Public Transit spines nor Motorway spines.

Any bus routes implemented in the area made to zig zag all over the place. Public transport typically taking 3-4 times longer than car in this area.

Diabolical urban planning that manages to be awful for both for Public Transport as well as cars

Large area served only by a handful of undersized traffic-light laden arterials (Ti Rakau / East Tamaki Road)

Lack of direct roading links into East Tamaki industrial area to the west and north means having to detour in the opposite direction before proceeding in the direction you want to go wasting time and causing congested clash points in traffic flow.

Ti Rakau Bridge is beyond capacity and is a real pinch point for traffic between the suburbs of Pakuranga and the Botany / East Tamaki area.

Eastern Busway (unlike the Northern busway) that is currently being built is full of at-grade intersections and I struggle to understand how, even with aggressive traffic signal prioritization is this going to successfully encourage modal shift.

Continued unrestrained sprawl out towards Ormiston / Flat bush ensures the pinch points East of the Tamaki river will remain under pressure for the foreseeable future. Residents having to cross existing already overloaded arterials to get out to the rest of Auckland.

All round a very poor show — Particularly for a city that is allegedly in a developed nation.

East Auckland unmitigated urban planning / layout disaster

Aucklanders, expect your commute to get worse

Update 28/02/2026: Had a chat with NZTA / AT at the Drury Open day 28th February 2026 to relay my concerns. In aggregate…

  • They understand the situation with Corridor protection and why it’s needed. They assure me that Mill Road and the extension to Pukekohe has now been protected.
  • They concur with my concerns around circuitous bus station designs agreeing that any buses services need to stop as close to the train platforms as practicable to enable efficient and timely transfers.
  • AT Travel Wise will relay my concerns regarding bus service provisioning to East Tamaki Industrial. In particular having direct Bus services to and from East Tamaki to terminate at Glen Innes (to better connect with TMK, 75, 65) instead of Panmure (where Bus Route 352 currently terminates at)

We keep sprawling out while failing to protect needed future transport corridors. This is unusual for a city in a developed nation.

Look at the area East of the Tamaki River in Auckland. Endless sprawl without either a grade separated transit (busway or rail) spine or a motorway spine.

East Auckland lack of proper Urban planning outcome (Map from Open Street Maps)

Instead we have endless traffic light infested arterials. Worse, traffic lights that do not seem to be optimised to keep platoons of vehicles flowing smoothly in either direction

Even Worse, many of those newer developments such as Flat Bush and Ormiston aren’t any where near a bus service, so what are residents / households who move into the area going to do? Buy a fleet of cars adding ever more cars into an already deeply constrained Auckland wide roading network. Once household travel patterns becomes establish it is then very hard to reverse. This basically guarantees we will be stuck in a cycle of car dependency and abject congestion as a city for the foreseeable future.

Any bus services we have are made to “zig zag” over the area.

It is clear (unlike cities in other developed countries) we have not learned from our past mistakes and this is personally the bit I find hardest to reconcile.

Of course once the concrete is laid down, it is often very difficult and costly to fix it later on especially if we haven’t reserved any corridors. Look at the Eastern Busway. We ended up having to acquire and demolish houses at huge cost. — I for one am going to say up front this project isn’t going to be the saviour of East Auckland as we believe it is going to be. Too many “at-grade” intersections, unlike the Northern Busway.

As an ordinary rate-paying resident, I’m at a total loss at what I can do. I’ve submitted my views where I can to the Council, AT and other government agencies involved both during consultations and outside of it but feel like I’m being stonewalled. I’m surprised transport advocates whether they are pro-PT or Pro-car haven’t also spotted this and kicked up a fuss.

Aucklanders, expect your commute to get worse

Customer Letter to businesses who use CCTV Parking enforcement businesses

I’ve started sending out emails and letters as a customer to the businesses who use these CCTV Parking Enforcement Companies (Parking Services Ltd, Smart Compliance Management and others) to manage their customer car park advising that I will no longer be shopping at their stores. I encourage everyone else who is similarly concerned to do like wise. Here is a template that you can base your own letter off…

Dear [Business],

I want to let you know why I will no longer be shopping at your store.

Your choice to employ a private parking enforcement company that relies on automated surveillance and punitive “breach notices” makes your car park feel hostile to customers.

I feel should be able to shop without fear of being tracked or fined $95 for a trivial or accidental mistake. I also don’t want to deal with the stress of disputing a notice that may be issued in error, which I understand happens often.

Respectfully, I encourage you to reconsider your parking management provider. In the meantime, I’ll be taking my custom elsewhere — and sharing my concerns with family and friends.

 

Other than, just going to have to let it be. If businesses chose to do this to their own customers then frankly they can do without my custom. Will just go elsewhere or buy it online.

Customer Letter to businesses who use CCTV Parking enforcement businesses

Businesses who use Parking Services Limited

Known businesses who use Parking Services Ltd. (Based out in Papamoa Beach) to manage their customer car parks…

  • 2 Kauri Laundromat. 2 Kauri Street, Riccarton, Christchurch
  • Big Save Furniture. 416-498 Queen Street West, Hastings
  • Body Liqueur, Roulston Lane. Pukekohe, Auckland
  • Karpark – Parking Lot, 99 Spring Street, Tauranga

Know of any others, please let me know in the comments section below. Cheers.

Businesses who use Parking Services Limited

A warning to businesses using Parking Services Ltd

If you employ Parking Services Ltd to manage your customer car park, you WILL lose me as a customer.

There have been repeated reports of this Papamoa Beach based company issuing inflated breach notices and even incorrectly to genuine paying customers of some businesses.

Aside from the moral concerns of a private company charging an inflated breach fee to the public, as a customer my concerns are that…

  • I certainly don’t want to risk the stress and wasted time of dealing with disputing an incorrectly issued notice (which if the news reports are anything to go by, they regularly do) and…
  • I certainly do not at all appreciate having some firm monitoring (via CCTV) my car park movements like a hawk for the slightest breach ready to pounce and issue with me a $85 – $95 breach notice.

If I see the Parking Services Ltd (PS Ltd) logo at your site, I will simply take my business elsewhere and go to your competitors and I will encourage friends and family to do so likewise explaining my reasons why. A line has to be drawn regarding these sorts of practices.

THINK TWICE before choosing to subject your customers to this invasive monitoring


Note: This is an entirely separate organization to the Wilson parking’s owned Parking Enforcement Services. “Parking Services Limited” appears to be a smaller outfit run by an individual out of a residential address in Papamoa Beach.

A warning to businesses using Parking Services Ltd

Parking Services Ltd and Similar Ilk: Know Your Rights and Push Back

Disclaimer: This post is my personal opinion as a concerned member of the public and is for informational purposes only. It does not constitute legal advice. If you are the recipient of such a breach notice from a private parking firm, suggest consider speaking to a legal advisor or the Citizens Advice Bureau.


In recent years, I’ve watched with alarm and indignation as remote private parking enforcement companies like Parking Services Ltd and Smart Compliance Management Ltd have gained a greater foothold in New Zealand. While I’ve personally never received a parking breach notice from either of them, what I’ve seen and what others have highlighted I feel raises serious questions about fairness, legality, and ethics.

If You Receive One – Don’t Panic

If you or someone you know happens to receive such a notice from a private parking enforcement firm, please don’t just pay it blindly. Here’s what you can do. Continue reading “Parking Services Ltd and Similar Ilk: Know Your Rights and Push Back”

Parking Services Ltd and Similar Ilk: Know Your Rights and Push Back

Photo: Hamilton Gardens Piazza

Piazza at Hamilton Gardens. Little / short roadtrip to get out of Auckland for a while to collect my thoughts + a short hike at the North end of Hakarimata ranges. Trails appear to be rather quiet currently.

Hamilton Gardens Piazza

In other news. Yes, to confirm the stories on the grapevine, I did indeed purchased yet another rental property earlier this year. (Why people seem to be so fascinated at this, I wouldn’t know…)

Photo: Hamilton Gardens Piazza

Existential

The world is changing, people are changing. I don’t necessarily agree with (nor understand) the way the world is currently headed, but other than continuing to express my views and concerns to elect representatives, “chewing the fat” with friends and family over the challenges facing society, participating in public consultations held by any government agency, discussing civics in a broader setting and continuing to partake in civic discourse, I otherwise feel powerless to effect any change as an individual.

Just another day out of the house… Someone causing a scene and getting arrested at Britomart.

In a way, it feels like some sort of generalized regression or devolution is slowly creeping in to the human species, but can’t put my finger on the root of it. Closer to home, It just seems some kind of ‘strangeness’ is happening. E.g. Everytime I head out, chances are very good that I will witness at least one incident of people losing their shit in a public freakout. People obviously under the influence smashing things, public shouting matches between groups of people, physical assault along with other public disorder incidents. In truth, it is beginning to feel like scenes out of a zombie movie at times as obvious drug use continues to increasingly grip society.

As my uncle said to me, you can’t save the world and you know what? He is 100% right. Going to be hunkering down, closing up a bit, sticking to my knitting as it were, and focussing more on taking care of the people who matter the most in my life. (Engaging Some sort of self defense mode as it were).

I’ve tried (and I shall continue to try – through continuing to engage in the civic process over issues such as housing affordability, inequality, infrastructure, public health, transport, public safety, among other social issues), but the reality is, there’s little else I can do and anything I do in the overall scheme of things has little impact on the prevailing. Embrace human imperfection, I guess. Even if any fix for any given social issue may seem glaringly obvious.

I’m also anticipating in due course, I will probably eventually stop updating this site entirely. I’m seeing little point in continuing to write and spell out my thoughts here.

Existential

Sugar Alcohols (artificial sweeteners) can make me violently sick

So I’ve discovered that I’m sugar alcohol (Artificial sweetener) intolerent. Seems this applies to almost any Artificial sweetener including sorbitol, xylitol, aspartame, and others I’ve so far tried. Even a small dose will mess with my system – Ends up giving me flu like symptoms such as headaches, nausea, including joint, muscle and body ache, Diarrhea (Though without the respiratory ailments typical of influenza or COVID).

Used to be able to declare that I had no specific dietary requirements or restrictions when asked (on a form or otherwise). These days are obviously now gone for me with the use of sugar alcohols becoming more prevalent and I just now have to take care to check the ingredients of anything I buy and consume.

Sugar Alcohols (artificial sweeteners) can make me violently sick

Travel itch still hasn’t returned (five years and counting)

I haven’t been able to get my desire to travel (overseas for leisure) back since COVID-19 – Essentially the desire to do so completely disappeared over the COVID lock downs and it never recovered.

In a nutshell, the potential enjoyment derived in my mind / grey matter doesn’t yet exceed the potential hassle / stress / cost at the moment. Given that it’s now been 5 years and the itch still hasn’t returned, I think it would be fair to say it may not return for a very long time (at least not to the same level as it was prior to COVID-19)

If there is a “purpose” to the travel, be in for work, volunteering, or other opportunity (that is not purely for leisure), then perhaps I can tack on a “leisure” component afterwards, but until that comes, will leave it be.

Travel itch still hasn’t returned (five years and counting)