Edwards and Hardy Auckland Customer review

Update 26th January 2023: They eventually were able to get their guys to come around and do the job in the end. Updated the review accordingly.

Used this company before many years ago and called upon them again last year to conduct a moss spray treatment on my concrete tile roof.

After 3 false starts / no shows along with a price quote irregularity, 2 of their roofers eventually came along and did a good job with moss spraying on the roof. It appears Edwards and Hardy introduced a new job booking/scheduling system which has resulted in some frustrations to both customers (such as myself) and their own front line staff in the last year or so. This resulted in me having to repeatedly chase up via Email, texts and phone calls as to the status of the job and when they could expect to come around.

Job was completed within an hour. No issue whatsoever with their front line staff who diligently got to the job, were pleasant to deal with and answered any questions I had. The company in general terms however will need to sort their back end systems and work on their communication as according their own field staff, they’ve had multiple complaints of the same issues from other customers.

Edwards and Hardy Auckland Customer review

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